Frequently asked Questions

You have got questions. We have got answers


  • Can I change the Shipping address / Billing address / Email address / Phone number for my order?

    Yes, you can. But it must be informed before despatch. Normally We process/pack/despatch your order within 2-4 business days. Please inform via WhatsApp 9500779988 or mail to [email protected]

  • Can I modify my order? / Can I cancel my order?

    No, unfortunately we cannot modify or cancel your orders once they have been placed. All sales are final. So sorry for any inconvenience!

  • I am missing item(s) in my order.

    Please email our Customer Care team by clicking [email protected] within one or two days, before dispatch. Kindly share any supporting images

  • I received broken item(s) in my order.

    We take proper care in packing, but mistakes can occasionally happen in logistics. Don't worry Please contact our Customer Care team by clicking [email protected] They will assist you

  • How do I make an Order ?

    Just click on a product you like and add it to cart. Then follow our easy and secure checkout process.

Orders are shipped from our warehouse located in Sivakasi, Tamilnadu, India.

Payment Issues – Payments, Refund

  • What Payment Methods do you accept?

    We currently accept Razor Pay, Mastercard, Visa and UPI. All transactions are in Indian Rupees. All payments made on are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

    We do not accept Cash on Delivery / COD.


  • Product Delivery

    We delivery your orders with in Tamilnadu only

    Delivery We dispatch your order with in 2 or 3 Business days by courier or Transport depends upon your order

Return Policy

  • Our Return Policy

    Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales are final. Saravana Embassy reserves the right to refuse any returns at any time, we apologize for any inconvenience this may cause